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- How do I set up voicemail?
- Press and hold 1 on your phone, then follow the prompts. iPhone owners can use Visual Voicemail from the Phone icon.
- How do I check my minutes?
- Sign in to My PalmCall or dial *646 from your phone for a free text message with your usage.
- How do I set up email on my iPhone or BlackBerry?
- Add your account under Settings > Mail (iPhone) or the Setup wizard (BlackBerry). You need an active PalmData plan.
- Can I use my iPhone in Puerto Rico?
- Yes! Add IslandRoam and IslandData before you travel and turn on data roaming on arrival.
- How do I activate my new phone or SIM?
- Go to Activate and enter your order number, billing ZIP code, SIM card (ICCID) number and IMEI. Then register for online access with your number and account PIN.
- Can I bring my own phone?
- Yes, if it is unlocked and GSM. Check your phone with its IMEI (dial *#06#) and order a free SIM kit.
- How do I pay my bill?
- Pay in My PalmCall, by phone at 611, by mail, or in any Pinecrest store.
- I dropped my phone in the pool!
- Don’t charge it. Dry it out, then visit a store. Handset Protection customers can replace it with a $50 deductible.
- How do I cancel?
- Call 611. An early termination fee may apply during your agreement.
- Is PalmCall the same as Pinecrest?
- PalmCall is a Pinecrest Communications company. You get PalmCall pricing and service with the Pinecrest network behind you.
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